To fix this, you need to recreate or rebuild the OST file. If the problem lies with the Outlook OST data file, the earlier mentioned solutions won't work. Once the new Outlook profile is added, you may send an email and check if Outlook retains it now.Follow the wizard to add your Outlook email account and create a new profile.In the Control Panel, click Mail > Show Profiles… and click Add.Follow the wizard and prompts to remove the corrupt profile.Select the Exchange profile you are using and then click Remove.Open Control Panel, search and click on Mail.However, you can remove your old or existing profile and add a new one to fix the missing emails from the Sent Items folder issue. After sending the email, you can check the email in the folder you selected to save the sent mail items.Ī corrupt Outlook profile can also lead to several issues and errors in Outlook, preventing users from accessing or sending/receiving emails.Under the Save messages section, check the Save copies of messages in the Sent Items folder checkbox.Outlook 2007 users can go to Tools > Options and then click Email Options.This will keep the copy of messages you send in the Sent Items and resolve the missing sent items issue in Outlook.
To fix the issue of missing emails from Sent Items in Exchange Outlook or OWA, you should check the Outlook settings and enable the option to save copies of messages in the Sent Items folder. However, if you still don't see the sent mail item in the Sent Items folder or notice missing emails from the Sent Items folder, you can follow the solutions discussed below. If the email has been in Outbox folder for quite a long time, you can go to the Send/Receive tab in Outlook and click Update Folder to synchronize the mailbox manually. Read more, How to Fix Outlook and OWA Synchronization Issues? After the synchronization, the email is sent to the recipient and the message is available in the Sent Items folder. Once the connectivity is restored, Outlook syncs the local Outlook data file or OST containing your sent mail item in the Outbox folder with the mailbox server. Sometimes, the mail items may remain in Outlook, until the next synchronization, due to poor network connection or other network-related issues. The first place to look for is the Outbox. You can view the message and confirm whether the email is sent or not by opening the Sent Items folder.īut what if the email sent is not shown in the Sent Items folder? After the message is sent successfully, the email is transferred to the Sent Items folder in your Exchange Outlook or OWA account. When an email is sent in Outlook, the message is moved to the Outbox folder for delivery.
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